Shipping policy

Processing Time

Most of our crochet items are ready to ship.

  • Processing time for in-stock items: 1–3 business days
  • For special or custom items, the specific processing time will be clearly stated in the product description

Please review the product details carefully before placing your order.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time & Delivery Estimates

All orders are shipped from Vietnam.

Shipping times vary depending on your location.

Estimated delivery times (after shipping):

  • United States: 10–15 business days
  • Canada: 12–18 business days
  • Europe: 12–20 business days
  • Other countries: 15–25 business days

These are estimated delivery times only and are not guaranteed.

Shipping Delays

International shipping delays may occur due to:

  • Customs inspections
  • Postal service overload (especially during peak seasons and holidays)
  • Weather conditions or carrier-related issues

Once the package is handed over to the shipping carrier, delivery delays are beyond our control.

Customs, Duties & Taxes

  • Orders shipped to the United States and Canada will not be charged any additional customs duties or import fees.
  • For orders shipped to other countries, customs duties, import taxes, or additional fees may apply depending on local regulations.

Please contact us before placing your order if you are shipping outside the US or Canada and would like more details regarding possible fees.
We are not responsible for delays caused by customs clearance.

Incorrect or Incomplete Address

Please ensure that your shipping address is complete and accurate at checkout.

  • Due to international shipping limitations, orders cannot be returned to us if the address provided is incorrect, incomplete, or undeliverable.
  • We are not responsible for packages that are lost, discarded, or deemed undeliverable by the shipping carrier due to address issues.
  • Refunds or replacements cannot be provided in these cases.

Lost or Missing Packages

  • If tracking information shows that the package has been delivered, we are not responsible for lost or stolen packages.
  • If your order is significantly delayed or appears to be lost, please contact us and we will do our best to assist by working with the shipping carrier.